This app is very unintuitive to use and coupled with how slow it is, it makes for a very dissatisfactory user experience.
Example: making a transfer to a new recipient. You can not make the transfer until the recipient has been in the system for at least 48 hours. Knowing this, you would expect a menu item “Add new recipient”. Instead you have to use:
- “Create new transfer” (even though you will not be able to do the transfer for another 48 hours)
- swipe through all existing recipients. The first one of which is the same account you are making the transfer from.
- at the end of all existing recipients, you will find a “Add new recipient“ option.
Paired with the “technical error occurred. Please try again later”-message which is so often displayed, it is the worst banking app I have ever used.
Bonjour, veuillez nous excuser pour la gêne occasionnée. Nous vous recommandons de déclarer un incident auprès de votre conseiller afin que nous puissions analyser le problème. L'équipe mobile.Bizzyella , 07/23/2022
The new update was terrible, with all its stock photos getting in the way of actual banking. Now it won't even open. It just hangs up on the company logo. I can't verify online purchases because I can't access them. Plus my branch has cut its hours to almost never, even though I am expected to visit the branch to do things that I used to handle with a phone call. Plus I was reassigned from my previous, very good banker to someone who is completely unresponsive. I'm changing banks.
Bonjour, merci de nous avoir écrit. Notre application a beaucoup évolué depuis que vous avez publié votre commentaire, avez-vous pu profiter de toutes les nouvelles fonctionnalités ? Qu'en pensez-vous ? Bonne journée, Lucie de l'équipe mobile
The developer, CREDIT AGRICOLE TECHNOLOGIES , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
The following data may be collected but it is not linked to your identity:
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Compatibility iPhone Requires iOS 14.5 or later. iPad Requires iPadOS 14.5 or later. iPod touch Requires iOS 14.5 or later. Apple Vision Requires visionOS 1.0 or later.